MANAGED HOSTING FOR WORDPRESS
Decade-long Partnership Powers Agency Growth and Client Retention
Throughout a 10-year relationship, WP Engine’s products and platform have enabled TinyFrog Technologies to scale operations while providing consistent, high-quality client services.
Site:
Industry:
Web agency
"I see WP Engine as a force multiplier. We're able to manage a lot more clients by relying on WP Engine than we would if we had to spin up our own servers. It gives us time to focus on our client relationships."
—Raymond Moul, Senior Web Developer, TinyFrog Technologies
10
Years as a WP Engine customer
650+
Active client sites maintained by TinyFrog on WP Engine
1,350
Total client sites built on WP Engine
The Client
Since 2003, TinyFrog Technologies has been the agency behind more than 1,000 custom WordPressⓇ[1] websites.
Across more than two decades of award-winning service, the San Diego-based agency and WP Engine Agency Partner has gained a reputation for excellence and professionalism, earning recognition as a top WordPress development agency and one of the top web design companies in the United States.
The Challenge
Scale agency operations to serve more clients with efficiency while maintaining excellent service. Retain clients, building long-term relationships by showing the consistent value of working with an agency partner.
The Solution
WP Engine’s managed hosting for WordPress provides a robust foundation for TinyFrog’s clients, providing the security measures, infrastructure, and support the agency needs to continue building impressive experiences for its clients using WordPress.
The Results
In 2003, TinyFrog Technologies started designing websites using WordPress for small to mid-sized businesses in the San Diego area. Its main goal is to build sites that reflect each brand or business’s unique personality to engage its audience effectively.
Before migrating to WP Engine as its primary hosting provider, TinyFrog Technologies faced challenges managing client sites on various shared hosting platforms. The lack of a consistent process made it difficult to scale without sacrificing the quality of new projects or extending their development timelines.
Raymond Moul, a Senior Developer at the agency, noted that moving sites from providers like Network Solutions and GoDaddy to WP Engine has been simple thanks to WP Engine’s free migrations and excellent customer service, which allows TinyFrog to onboard new clients efficiently.
Moul also noted that the tools provided by WP Engine, like automated daily backups, one-click staging environments for troubleshooting, and reliable SSL certificate renewals, significantly reduce the manual effort required from the development side, which allows TinyFrog’s technical team to focus on their core competencies—building and designing websites—rather than worrying about server management and maintenance.
According to Chris Andujar, TinyFrog’s Hosting and Maintenance Manager, the time saved from these seamless migrations and technical tools is so substantial that it would take several full-time employees to handle the monthly maintenance, security, and optimization tasks that come pre-baked into WP Engine’s plans.
Thanks in large part to the time they save, TinyFrog Technologies has been able to leverage WP Engine to scale its operations and significantly enhance client service.
With a lean team of just 20 individuals, TinyFrog Technologies can manage a portfolio of more than 650 client websites while actively working on 40 to 50 active development projects at any given time. By using WP Engine, the agency has streamlined its processes, improved technical efficiency, and solidified its reputation as a reliable long-term partner in the eyes of its clients.
TinyFrog Technologies' relationship with WP Engine directly impacts its ability to attract and retain clients. The agency prides itself on offering ongoing support and long-term partnerships, a service central to its business model.
To that end, CEO Mikel Bruce emphasizes that the quality of service from WP Engine directly impacts the quality of support TinyFrog can provide its clients. The reliable uptime, fast response times, and robust security features allow TinyFrog to offer a premium service confidently.
When speaking to prospective clients, Bruce highlights WP Engine as a "premier WordPress hosting company,” which has become a key differentiator, as the agency's ability to confidently assure clients of high-quality hosting and support helps build credibility and trust.
This is particularly important for clients migrating their sites to TinyFrog after experiencing issues with previous hosts. The recent upgrade to WP Engine's containerized environments, which provide dedicated resources and prevent "noisy neighbor" issues, has further improved site speed and responsiveness, becoming a critical selling point for larger clients with significant website traffic.
The level of reliability and proactive support WP Engine provides is critical for client retention and allows TinyFrog to cultivate long-term relationships, often leading to repeat business over many years.
Agency Partner Program
Agency excellence, empowered
Create and maintain client sites more effectively and with fewer headaches through a hosting solution that makes it easy to manage multiple WordPress sites with ease.