Service at the heart of digital experience.
Digital experiences aren’t remarkable if your site has performance issues or you are up against a deadline and encounter a WordPress issue you just can’t solve. When you need help, support is everything. WP Engine’s trusted experts act as an extension of your business and are committed to your success. From pre-launch to go live and beyond, we are here for you. Experience why our customers reward us with an industry-leading NPS.
WP Engine live support, by the numbers.
Our transactional NPS. We earn customer happiness and advocacy with every support interaction.
Average live chat response time. When you need help, we are here for you—fast.
Service experts on your schedule. We provide one on one, live consultative support 24/7/365.
With three global support locations providing service around the clock to our 120K+ customers in 150+ countries, we deliver expert help at the scale you expect from the leading WordPress digital experience platform.
Extension of your team.
We don’t just answer hosting questions; we help you with WordPress. We don’t simply troubleshoot when something goes wrong; we work with you to diagnose the issue and provide specific recommendations for optimizing your sites. Our team of WordPress experts is the best in the industry because we provide rigorous training and continuing education to keep our skills sharp, and we measure our quality continuously.
Tailored for you.
For customers requiring the highest levels of service, we offer Premium Plus support with dedicated account teams, access to our most experienced support staff via live chat, phone and tickets, and a response time SLA.
Going live. Keeping you there.
Free, one step migration with the WP Engine plugin makes it quick and easy to move your site with no downtime.
For Premium customers, we use code compatibility tests to make performance optimization recommendations for a stress-free go live.
Automatic core updates.
We automatically update sites when a new security or maintenance version of WordPress core is released to keep you protected and up-to-date.
We constantly monitor our global servers and adjust as needed so you get strong uptime and backups if any servers go down.