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Account & Features
Information for successfully managing your hosting account, users, add-ons, environments and backups from the User Portal.
- United States Sales Tax
- Single Sign-On (SSO) for WP Engine User Portal
- Create a New Website With LifterLMS
- New Relic Dashboards
- Plan Usage Page
- Secure Sockets Layer (SSL)
- Pay for Hosting in a Local Currency
- Local and WP Engine Connect
- Copy Environment
- Seamless Login from User Portal to WordPress
- PHP Version and Upgrade Guide
- Multi-Factor Authentication for the User Portal
- Smart Plugin Manager (SPM)
- DevKit (Legacy)
- WP Engine Monthly Report
- South Africa VAT
- Global Edge Security (GES)
- WP Engine Customer API
- StudioPress Scope of Support
- Get Started with Genesis Framework and StudioPress Themes
- Dedicated Development Environment (DDE)
- Domain Connect and Automatic DNS Setup
- Geographically Customized Content with GeoTarget
- Staging Environments vs Legacy Staging
- Transferable Sites
- WP Engine Hosting Plans and Add-ons
- Sites and Environments
- WP Engine Server Monitoring
- SSH Gateway
- Account Ownership and Administration
- Malware and WordPress
- Australia GST
- European Union VAT
- Application Performance Monitoring (APM)
- Welcome to WP Engine
- Content Performance
- WP Engine Billing Invoice Overview
- Bandwidth Cause and Effect
- Unable to Access WP Engine Support/Sales Chat
- Domain DNS Status
- eCommerce Toolkit for WooCommerce
- Legacy 1-Click Staging
- Page Performance Tool
- Support Channels and Scope of Support
- Reset User Portal Login
- Reset a WordPress Admin Password
- Cancel WP Engine Services
- Backup and Restore
- WP Engine Billable Visits
- Redirect Bots Setting
- WP Engine User Management and Roles
- Verifying Your Support Pin With Technical Support
- Using Advanced Tools in the User Portal
- Migrate a WP Engine Site to Another Host
- LargeFS and Offloading Media to Amazon S3
- User Portal Overview
- Block/Unblock Traffic to a Website
- File Transfer Protocol (FTP/SFTP)
- Add Git SSH Key to an Environment
- WP Engine's Security Environment
- WP Engine and PCI Compliance
- 301 and 302 Redirect Rules
- File Permissions and 403 Errors
Best Practices
- Genesis Framework SEO Settings
- .htaccess Deprecation in PHP 7.4
- WooCommerce Best Practices
- Multisite Deployment Best Practices
- Cloudflare Best Practices
- Using a Reverse Proxy with WP Engine
- Migrate a Domain from One Environment to Another
- SSH Key Management for Git
- Maximize Availability for Stability and Uptime
- Best Practices for eCommerce Sites
- jQuery Versions in WordPress
- TimThumb with WordPress
- SSL Certificates and CAA Records
- Development Best Practices (No Version Control)
- Development Best Practices (with Version Control)
- Cache and utm/gclid Variables
- Modified WordPress Core Files
- Sending Email on WP Engine
- Page Performance Tool
- 404 Not Found Error
- Trailing Slash for Google AdWords
- WordPress Site Security
- Dedicated IP Address
- WordPress and the .htaccess File
- Robots.txt and WordPress
- Host a Site on a Subdirectory, like "/blog"
- Cookies and PHP Sessions
- Update Plugins, Themes and WordPress Core Files
- Strong Passwords for WordPress Admins
- Prepare WordPress for a Traffic Surge
Billing & Account Management
- United States Sales Tax
- Pay for Hosting in a Local Currency
- Multi-Factor Authentication for the User Portal
- WP Engine Monthly Report
- Transferable Sites
- WP Engine Hosting Plans and Add-ons
- Account Ownership and Administration
- Australia GST
- European Union VAT
- WP Engine Billing Invoice Overview
- Bandwidth Cause and Effect
- WP Engine Billable Visits
Cache
- Personalization with User Segmentation and Page Cache
- 504 Gateway Timeout Error
- Leverage Browser Cache with Cache-Control Headers
- Cache and utm/gclid Variables
- Object Cache in WordPress
- Improve Page Cacheability to Optimize Speed
- Server and Browser Cache
- Cookies and PHP Sessions
- Prepare WordPress for a Traffic Surge
Common Errors
- WordPress and Admin AJAX
- Common WordPress Errors
- Troubleshooting a WordPress Website
- Fixing the “Error Establishing Database Connection” Error
- Unexpected End of File Error
- White Screen of Death Error (WSOD)
- Allowed Memory Size Error
- Briefly Unavailable for Scheduled Maintenance Error
- 500 Internal Server Error
- MIME Types in WordPress
- HTML Post-Processing
- DMARC Policies for Email Deliverability
- WordPress RSS Error
Databases
- Add WordPress Admin User with phpMyAdmin
- About ORDER BY RAND()
- SQL Queries in phpMyAdmin
- WordPress Database Optimization
- Serialized Data in WordPress
- Setting Up Remote Database Access
- Object Cache in WordPress
- Import a WordPress Database
- Export a WordPress Database from Another Host
- Change WordPress Database Table Prefix
Development
- Continuous Integration with Branch
- Genesis Blocks Pro
- Git Version Control System
- Local and WP Engine Connect
- .htaccess Deprecation in PHP 7.4
- Multisite Deployment Best Practices
- Genesis Blocks (Free)
- DevKit (Legacy)
- WP Engine Customer API
- Get Started with Genesis Framework and StudioPress Themes
- Dedicated Development Environment (DDE)
- Continuous Integration with Bitbucket
- Geographically Customized Content with GeoTarget
- Staging Environments vs Legacy Staging
- SSH Key Management for Git
- SQL Queries in phpMyAdmin
- Sites and Environments
- Personalization with User Segmentation and Page Cache
- SSH Gateway
- SSH Gateway Issues
- Continuous Integration with CodeShip
- Platform Settings
- Continuous Integration with DeployBot
- SSH Key Management for SSH Gateway
- Maximize Availability for Stability and Uptime
- Leverage Browser Cache with Cache-Control Headers
- jQuery Versions in WordPress
- TimThumb with WordPress
- Development Best Practices (No Version Control)
- Development Best Practices (with Version Control)
- Application Performance Monitoring (APM)
- Serialized Data in WordPress
- Setting Up Remote Database Access
- WordPress Search and Replace
- Content Performance
- Legacy 1-Click Staging
- HTML Post-Processing
- Add Git SSH Key to an Environment
- Detect a WP Engine Website with PHP
- Reset Git Push to Deploy a New Repository
- Server and Browser Cache
- Cookies and PHP Sessions
- 301 and 302 Redirect Rules
- RegEx for Redirect Rules and SSL
- Display a “Powered by WP Engine” Affiliate Link
Domain Names
- Domain Connect and Automatic DNS Setup
- Point DNS to a Clustered Server (AWS)
- Configure DNS with 1&1
- Point DreamHost DNS to WP Engine
- Point NetRegistry DNS to WP Engine
- Point HostGator DNS to WP Engine
- Point Register.com DNS to WP Engine
- Point Bluehost DNS to WP Engine
- Point Google Domains DNS to WP Engine
- Point Amazon Route53 DNS to WP Engine
- Point Namecheap DNS to WP Engine
- Point GoDaddy DNS to WP Engine
- Migrate a Domain from One Environment to Another
- Domain DNS Status
- Finding Your WP Engine IP Address
- HTML Post-Processing
- Pointing DNS to WP Engine
- Add Domain in User Portal
- Going Live with a Domain on WP Engine
- Emulate DNS Locally with the Hosts File Trick
- RegEx for Redirect Rules and SSL
- Change Multisite Primary Domain
Enhance My Site
After a successful launch, you’ll want to make your site even better through optimizing, securing, and building best practices into your site.
- Genesis Blocks Pro
- Genesis Framework SEO Settings
- Genesis Blocks (Free)
- Setup ElasticPress with ElasticPress.io
- PHP Version and Upgrade Guide
- WebP for Image Optimization
- Content Performance
- Content Delivery Network (CDN)
- 7 Steps for Front End Optimization (Video)
- Improve Page Cacheability to Optimize Speed
- Prepare WordPress for a Traffic Surge
General WordPress
- Configure Gmail for WordPress
- Troubleshooting a WordPress Website
- Add WordPress Admin User with phpMyAdmin
- Configure SendGrid for WordPress
- Configure Mailgun for WordPress
- Platform Settings
- PHP Editor Errors in WordPress 4.9+
- MIME Types in WordPress
- Modified WordPress Core Files
- Sending Email on WP Engine
- Disallowed Plugins
- Reset a WordPress Admin Password
- Redirect Bots Setting
- WordPress Site Security
- WordPress Glossary
- WordPress Core Automatic Upgrades and Deferrals
- WordPress and the .htaccess File
- Robots.txt and WordPress
- Event Scheduling and wp-cron
- Create a WordPress Site in Different Languages
- New Subsites and Multisite Custom Domains
- WordPress Multisite
General WP Engine Info
- Plan Usage Page
- Seamless Login from User Portal to WordPress
- Getting Started with WP Engine
- About ORDER BY RAND()
- Transferable Sites
- Platform Settings
- PHP Workers and Request Prioritization
- Welcome to WP Engine
- Support Channels and Scope of Support
- Reset User Portal Login
- 'WP Engine Quick Links' Menu
- 301 and 302 Redirect Rules
- Selecting or Changing a Website's Data Center
Make My Site Faster
The WP Engine Support Team will walk you through many best practices in how you can make WordPress even faster!
- WordPress and Admin AJAX
- .htaccess Deprecation in PHP 7.4
- Setup ElasticPress with ElasticPress.io
- PHP Version and Upgrade Guide
- WebP for Image Optimization
- Disable WooCommerce Cart Fragments
- 504 Gateway Timeout Error
- WordPress Database Optimization
- Troubleshoot High Time to First Byte (TTFB)
- Object Cache in WordPress
- eCommerce Toolkit for WooCommerce
- Content Delivery Network (CDN)
- 7 Steps for Front End Optimization (Video)
- Improve Page Cacheability to Optimize Speed
- Prepare WordPress for a Traffic Surge
Manage My Account
Find the essentials in administering your WP Engine account via the User Portal, including: billing, permissions and all installs.
Migrations
- WP Engine Hassle-Free Migration
- Pointing DNS to WP Engine
- Migrate a WP Engine Site to Another Host
- Manual Migration Process
- Import a WordPress Database
- Uploading a wp-content directory
- Export a WordPress Database from Another Host
- Update Plugins, Themes and WordPress Core Files
- Download WP-Content Folder
- Selecting or Changing a Website's Data Center
- Migrate Posts/Pages Between WordPress Websites
Platform Information
Technical information regarding account add ons, servers and settings to help you get the most out of your WP Engine hosting.
- Continuous Integration with Branch
- Plan Usage Page
- Git Version Control System
- Secure Sockets Layer (SSL)
- .htaccess Deprecation in PHP 7.4
- Copy Environment
- Multisite Deployment Best Practices
- Genesis Blocks (Free)
- Seamless Login from User Portal to WordPress
- PHP Version and Upgrade Guide
- Multi-Factor Authentication for the User Portal
- Global Edge Security (GES)
- Git and Legacy Staging
- WP Engine Customer API
- StudioPress Scope of Support
- Getting Started with WP Engine
- Continuous Integration with Bitbucket
- Geographically Customized Content with GeoTarget
- About ORDER BY RAND()
- Using SSH Gateway to Troubleshoot a Website
- Using a Reverse Proxy with WP Engine
- Migrate LargeFS to a New Region
- Migrate a Domain from One Environment to Another
- Staging Environments vs Legacy Staging
- SSH Key Management for Git
- Transferable Sites
- Sites and Environments
- Personalization with User Segmentation and Page Cache
- WP Engine Server Monitoring
- SSH Gateway
- SSH Gateway Issues
- Continuous Integration with CodeShip
- Platform Settings
- PHP Workers and Request Prioritization
- Continuous Integration with DeployBot
- SSH Key Management for SSH Gateway
- Maximize Availability for Stability and Uptime
- Best Practices for eCommerce Sites
- Leverage Browser Cache with Cache-Control Headers
- SSL Certificates and CAA Records
- Development Best Practices (No Version Control)
- Development Best Practices (with Version Control)
- Welcome to WP Engine
- Copy Files Between LargeFS S3 Buckets
- Cache and utm/gclid Variables
- Setting Up Remote Database Access
- WordPress Search and Replace
- Bandwidth Cause and Effect
- Unable to Access WP Engine Support/Sales Chat
- Domain DNS Status
- Object Cache in WordPress
- Legacy 1-Click Staging
- Cleaning a Hacked WordPress Website
- Page Performance Tool
- Disallowed Plugins
- Content Delivery Network (CDN)
- HTML Post-Processing
- Backup and Restore
- Redirect Bots Setting
- Using Advanced Tools in the User Portal
- Migrate a WP Engine Site to Another Host
- LargeFS and Offloading Media to Amazon S3
- User Portal Overview
- WordPress Glossary
- WordPress Core Automatic Upgrades and Deferrals
- Dedicated IP Address
- WordPress and the .htaccess File
- File Transfer Protocol (FTP/SFTP)
- Add Git SSH Key to an Environment
- Improve Page Cacheability to Optimize Speed
- Detect a WP Engine Website with PHP
- 502 Bad Gateway Error
- WP Engine's Security Environment
- 'WP Engine Quick Links' Menu
- Host a Site on a Subdirectory, like "/blog"
- Apache Error Log
- Reset Git Push to Deploy a New Repository
- Server and Browser Cache
- Cookies and PHP Sessions
- 301 and 302 Redirect Rules
- Strong Passwords for WordPress Admins
- Selecting or Changing a Website's Data Center
- RegEx for Redirect Rules and SSL
- File Permissions and 403 Errors
- Prepare WordPress for a Traffic Surge
- Display a “Powered by WP Engine” Affiliate Link
Security
- Single Sign-On (SSO) for WP Engine User Portal
- Secure Sockets Layer (SSL)
- PHP Version and Upgrade Guide
- Smart Plugin Manager (SPM)
- Global Edge Security (GES)
- Best Practices for eCommerce Sites
- Malware and WordPress
- TimThumb with WordPress
- SSL Certificates and CAA Records
- Modified WordPress Core Files
- Insecure and Mixed Content Warnings
- Cleaning a Hacked WordPress Website
- WordPress Site Security
- Block/Unblock Traffic to a Website
- WP Engine's Security Environment
- WP Engine and PCI Compliance
- Strong Passwords for WordPress Admins
Setup A Site
Everything you need to get started with a new or migrated site running on WP Engine.
- Create a New Website With LifterLMS
- Genesis Blocks Pro
- Secure Sockets Layer (SSL)
- Genesis Framework SEO Settings
- WooCommerce Best Practices
- Genesis Blocks (Free)
- Setup ElasticPress with ElasticPress.io
- Capture Leads with HubSpot’s All-in-One Marketing
- Smart Plugin Manager (SPM)
- Disable Gutenberg Editor with Classic Editor Plugin
- Get Started with Genesis Framework and StudioPress Themes
- Domain Connect and Automatic DNS Setup
- Point DNS to a Clustered Server (AWS)
- Configure DNS with 1&1
- Getting Started with WP Engine
- Point DreamHost DNS to WP Engine
- Point NetRegistry DNS to WP Engine
- Point HostGator DNS to WP Engine
- Point Register.com DNS to WP Engine
- Point Bluehost DNS to WP Engine
- Point Google Domains DNS to WP Engine
- Point Amazon Route53 DNS to WP Engine
- Point Namecheap DNS to WP Engine
- Point GoDaddy DNS to WP Engine
- Migrate a Domain from One Environment to Another
- Staging Environments vs Legacy Staging
- SSH Key Management for Git
- Sites and Environments
- Continuous Integration with CodeShip
- Continuous Integration with DeployBot
- SSH Key Management for SSH Gateway
- Welcome to WP Engine
- Domain DNS Status
- Sending Email on WP Engine
- 404 Not Found Error
- Finding Your WP Engine IP Address
- WP Engine Hassle-Free Migration
- Pointing DNS to WP Engine
- User Portal Overview
- WordPress Glossary
- Block/Unblock Traffic to a Website
- Dedicated IP Address
- Add Domain in User Portal
- File Transfer Protocol (FTP/SFTP)
- Manual Migration Process
- Going Live with a Domain on WP Engine
- Import a WordPress Database
- New Subsites and Multisite Custom Domains
- Uploading a wp-content directory
- Export a WordPress Database from Another Host
- Download WP-Content Folder
- 301 and 302 Redirect Rules
- Change WordPress Database Table Prefix
- Migrate Posts/Pages Between WordPress Websites
- Change Multisite Primary Domain
Speed
- Google PageSpeed Insights for WordPress
- Setup ElasticPress with ElasticPress.io
- PHP Version and Upgrade Guide
- Disable WooCommerce Cart Fragments
- WordPress Database Optimization
- Troubleshoot High Time to First Byte (TTFB)
- Page Performance Tool
- 7 Steps for Front End Optimization (Video)
- Improve Page Cacheability to Optimize Speed
Third party
- Continuous Integration with Branch
- New Relic Dashboards
- Git Version Control System
- Configure Gmail for WordPress
- Local and WP Engine Connect
- WooCommerce Best Practices
- Capture Leads with HubSpot’s All-in-One Marketing
- Continuous Integration with Bitbucket
- Disable WooCommerce Cart Fragments
- Configure SendGrid for WordPress
- Configure Mailgun for WordPress
- Cloudflare Best Practices
- Migrate LargeFS to a New Region
- Continuous Integration with CodeShip
- Continuous Integration with DeployBot
- Facebook OpenGraph Debugger
- Copy Files Between LargeFS S3 Buckets
- Setting Up Remote Database Access
- eCommerce Toolkit for WooCommerce
- Trailing Slash for Google AdWords
- LargeFS and Offloading Media to Amazon S3
- Robots.txt and WordPress
- DMARC Policies for Email Deliverability
Troubleshooting
Find content to address common WordPress issues. Topics include errors (ex. 500 server error), security, white screens, accessing logs, site down, etc.
- WordPress and Admin AJAX
- Common WordPress Errors
- Troubleshooting a WordPress Website
- Disable Plugins and Change Themes from phpMyAdmin
- Updating the Slider Revolution Plugin (RevSlider)
- Fixing the “Error Establishing Database Connection” Error
- Unexpected End of File Error
- Disable WooCommerce Cart Fragments
- White Screen of Death Error (WSOD)
- Allowed Memory Size Error
- Briefly Unavailable for Scheduled Maintenance Error
- 500 Internal Server Error
- Cloudflare Best Practices
- Using SSH Gateway to Troubleshoot a Website
- SQL Queries in phpMyAdmin
- SSH Gateway Issues
- PHP Editor Errors in WordPress 4.9+
- Maximize Availability for Stability and Uptime
- 504 Gateway Timeout Error
- WordPress Database Optimization
- MIME Types in WordPress
- Facebook OpenGraph Debugger
- jQuery Versions in WordPress
- Malware and WordPress
- Troubleshoot High Time to First Byte (TTFB)
- Bandwidth Cause and Effect
- Unable to Access WP Engine Support/Sales Chat
- Insecure and Mixed Content Warnings
- Blocking Ghost Referral Spam
- 404 Not Found Error
- HTML Post-Processing
- Reset a WordPress Admin Password
- Robots.txt and WordPress
- Event Scheduling and wp-cron
- Detect a WP Engine Website with PHP
- 502 Bad Gateway Error
- Apache Error Log
- Reset Git Push to Deploy a New Repository
- DMARC Policies for Email Deliverability
- Emulate DNS Locally with the Hosts File Trick
- WordPress RSS Error
- File Permissions and 403 Errors
WordPress Help
General information plus tips & tricks for learning WordPress.
- Google PageSpeed Insights for WordPress
- Configure Gmail for WordPress
- Genesis Framework SEO Settings
- WooCommerce Best Practices
- Common WordPress Errors
- Disable Plugins and Change Themes from phpMyAdmin
- Add WordPress Admin User with phpMyAdmin
- WebP for Image Optimization
- Capture Leads with HubSpot’s All-in-One Marketing
- Smart Plugin Manager (SPM)
- Updating the Slider Revolution Plugin (RevSlider)
- Disable Gutenberg Editor with Classic Editor Plugin
- Allowed Memory Size Error
- Briefly Unavailable for Scheduled Maintenance Error
- 500 Internal Server Error
- Configure Mailgun for WordPress
- Best Practices for eCommerce Sites
- MIME Types in WordPress
- jQuery Versions in WordPress
- TimThumb with WordPress
- Serialized Data in WordPress
- Modified WordPress Core Files
- WordPress Search and Replace
- Cleaning a Hacked WordPress Website
- Disallowed Plugins
- Blocking Ghost Referral Spam
- 404 Not Found Error
- Reset a WordPress Admin Password
- Trailing Slash for Google AdWords
- WordPress Site Security
- WordPress Glossary
- Block/Unblock Traffic to a Website
- WordPress Core Automatic Upgrades and Deferrals
- 7 Steps for Front End Optimization (Video)
- WordPress and the .htaccess File
- Event Scheduling and wp-cron
- Create a WordPress Site in Different Languages
- WordPress RSS Error
- New Subsites and Multisite Custom Domains
- WP Engine and PCI Compliance
- Update Plugins, Themes and WordPress Core Files
- Change WordPress Database Table Prefix
- Migrate Posts/Pages Between WordPress Websites
- Change Multisite Primary Domain
- WordPress Multisite