Support Center
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SSH Gateway Issues
In this article we explain common SSH connection issues and error messages, as well as suggested steps to resolve these issues.
PHP Editor Errors in WordPress 4.9+
We explain the “Unable to communicate back with site” loopback error in your WordPress Admin Dashboard PHP editor pages and which plugins can cause it.
504 Gateway Timeout Error
Discover what 504 errors are, why they happen, and what steps you can take to resolve them.
Facebook OpenGraph Debugger
We explain how to use Facebook’s OpenGraph Object Debugger to resolve issues sharing content on Facebook.
Malware and WordPress
If your WordPress website has been flagged for malware by an external service, follow these steps to address the issue and prevent it in the future.
Application Performance Monitoring (APM)
Learn how New Relic on WP Engine servers can help debug and improve performance from a code level on your WordPress website.
Troubleshoot High Time to First Byte (TTFB)
Learn about the prime causes of high Time to First Byte (TTFB) and our recommendations on optimizations to improve your site’s TTFB.
Modified WordPress Core Files
What are WordPress core files and why shouldn’t they be modified? Learn how to reinstall your core files, if they have been modified, in two ways.
Insecure and Mixed Content Warnings
Learn how to fix insecure content on your website after adding an SSL. We’ll also discuss how to properly secure your CDN assets with an SSL.
Legacy 1-Click Staging
Learn how to create a 1-click WordPress staging environment with WP Engine and about how the WP Engine Legacy Staging environment works.
HTML Post-Processing
The HTML Post-Processing tool allows you to search and replace strings on a website as the page is rendered. Learn how to use it and see some examples.
Support Channels and Scope of Support
To ensure you get the most out of your WP Engine Support experience, this article will help you understand the scope of the WP Engine Support Team.
